Terms of service

Last updated 28 October 2026

These terms apply when you ask us for a price or book a job with us. Please read them before you book. If anything is unclear, ask us before the job.

1. Who we are

SPN Removals ("we", "us", "our") is a removals, clearance, cleaning and locksmith business based in Walthamstow, London E17. You can contact us by phone on 07490 911602, on WhatsApp on 07467 956323 or by email at info@spnremovals.co.uk. We are a registered waste carrier with the Environment Agency, upper tier, registration CBDU605328.

2. Quotes and prices

We price each job from the information you give us: what is moving, being cleared or cleaned, the addresses or postcodes, access, stairs, lifts, parking and the date. Photos help us price accurately.

The price we agree with you is the price for the job as described. If the job turns out to be different on the day, for example more items, harder access, parking problems or extra work you ask for, we will tell you what changes and agree any new price with you before we go ahead.

A quote is valid for the date and job it was given for. If the date or the job changes, the price may change.

3. Booking

A booking is confirmed when we confirm the date and the price to you in writing, for example by WhatsApp, text message or email.

4. What we ask of you

• Give us accurate information about the job, the addresses and access.
• Make sure we can get to both addresses and that there is somewhere legal for our vehicle to stop. Where parking needs a permit or a bay suspension, please arrange it, or ask us to help in good time.
• Have everything ready on the day as agreed, and tell us about anything fragile, very heavy or valuable.
• Keep money, jewellery, important documents, keys, medicines and other valuables with you. We do not move these unless we have agreed it in writing.
• Only ask us to clear items that you own or have the right to dispose of.
• For lock changes, only ask us to change locks on a property you own or have the right to secure. We may ask for proof, such as ID and a document showing the address.

5. Items we do not move or take away

We do not move or collect hazardous or dangerous items, including asbestos, gas bottles, chemicals, solvents, fuel and clinical waste, or anything illegal. Hazardous materials need a specialist; tell us if you think there are any and we will say what we can and cannot do.

We may refuse or stop a job if it is unsafe, if access is not as described, or if we are asked to do something unlawful.

6. Clearances and waste

When we collect items for disposal, they become our responsibility and are taken away and disposed of properly, as the law requires of a registered waste carrier. Please check carefully before we load: once items have been taken away, we cannot get them back.

7. Cleaning

We clean the rooms and areas agreed with you. If you are not happy with any part of the clean, tell us as soon as possible and within 48 hours, with photos if you can, so we can come back and put it right.

8. Locksmith work

Keys to new locks are handed only to you or to someone you have authorised in writing. We are not responsible for keys that are later copied or passed on by others.

9. Cancelling or moving a booking

If you need to cancel or change the date, tell us as soon as possible. If you cancel at short notice, we may charge for costs we have reasonably incurred and cannot recover, and we will always explain these first.

If you are a consumer and booked without meeting us in person, you have the right to cancel within 14 days of booking without giving a reason. If you ask us to do the work within those 14 days and then cancel, you pay for the part of the work already done.

If we have to cancel because of something outside our control, such as severe weather, a road closure or illness, we will tell you as soon as we can and offer another date or a full refund of anything you have paid in advance for that job.

10. Payment

Payment is due as agreed in your quote, usually when the job is finished. We will tell you how to pay when we confirm the booking.

11. Damage and our responsibility

We take care with your belongings and property. If we cause loss or damage through our own fault, we will put it right by repairing, replacing or paying for it.

We are not responsible for: damage to items you packed yourself, unless the packaging was damaged by us; faults that existed before the job; mechanical or electrical faults in appliances that are not caused by our handling; or damage caused when we follow your instructions against our advice, for example forcing furniture into a space that is too small.

Please check your belongings and the property when we finish, and tell us about any loss or damage as soon as possible and within 7 days, with photos if you can.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or your legal rights as a consumer.

12. Complaints

If something has gone wrong, please contact us by phone on 07490 911602, on WhatsApp on 07467 956323 or by email at info@spnremovals.co.uk. We will look into it and reply to you, and try to put it right.

13. The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.